Terms & Conditions

Welcome to Eden Aisle Spa! We are delighted to have you with us and look forward to providing you with a luxurious and relaxing experience. Please take a moment to review our terms and conditions to ensure a smooth and enjoyable visit.

 

By using our services, you agree to the following terms and conditions:

 

 1. General Information

- Eden Aisle Spa is a wellness and beauty service provider. We offer various spa treatments, including massages, facials, body treatments, and other therapeutic services.

- All services are provided by trained professionals in a safe and comfortable environment. If you have any concerns about the services or treatments, please inform our staff.

 

 2. Appointments & Reservations

- Booking: Appointments must be made in advance via our website, phone, or in person. Walk-ins are welcome, but we highly recommend booking prior to your visit.

- Confirmation: You will receive a confirmation of your appointment via email or SMS. Please arrive at least 15 minutes prior to your scheduled appointment.

- Late Arrivals: If you arrive late, your treatment may be shortened to accommodate the next guest, and the full treatment price will still apply.

- Cancellations: We require at least 24 hours' notice for cancellations. Cancellations made less than 24 hours in advance will incur a cancellation fee of [Insert Fee or Percentage].

 

 3. Payment & Pricing

- Pricing: All prices are listed on our website and in the spa. Prices are subject to change without prior notice. Any price changes will be communicated to you at the time of booking.

- Payment Methods: We accept payments via credit/debit cards, cash, and other methods as specified on our website.

- Gratuities: Gratuities for our therapists are not included in the price of services. While tips are appreciated, they are entirely at your discretion.

 

 4. Health and Safety

- Medical Conditions: Please inform us of any medical conditions, allergies, or injuries that may affect your treatment. We may require a doctor’s note for certain treatments.

- Pregnancy: If you are pregnant, please let us know at the time of booking, as some treatments may not be suitable during pregnancy.

- Alcohol & Drugs: The consumption of alcohol or drugs before or during treatments is prohibited. We reserve the right to refuse service to anyone who appears intoxicated or under the influence.

 

 5. Spa Etiquette

- Phones: To ensure a peaceful and relaxing environment for all guests, we ask that you turn off your mobile phone or set it to silent mode during your visit.

- Quiet Environment: Please be mindful of other guests by speaking quietly and maintaining a serene atmosphere.

- Valuables: We recommend that you leave your valuables at home. Eden Aisle Spa is not responsible for lost or stolen personal items.

 

 6. Gift Certificates

- Gift Certificates can be purchased for services or a monetary value. Gift certificates are non-refundable and are valid for [Insert Time Period].

- Expiration: Gift certificates must be used before the expiration date, and no extensions will be granted.

- Transferability: Gift certificates are non-transferable and cannot be redeemed for cash.

 

 7. Privacy and Confidentiality

- Personal Information: We respect your privacy. Any personal information shared with us during booking or services will only be used to facilitate your experience at Eden Aisle Spa and will not be shared with third parties unless required by law.

- Photography: Photography or video recording during treatments is strictly prohibited unless prior consent is granted by the management.

 

 8. Liability

- Personal Responsibility: You are responsible for informing the spa staff of any health concerns or conditions that may affect your treatments. Eden Aisle Spa is not liable for any injury, loss, or damages incurred before, during, or after any treatment.

- No Liability for External Issues: We are not responsible for any circumstances beyond our control, such as delays, transportation issues, or weather-related events.

 

 9. Changes to Services & Policies

- Eden Aisle Spa reserves the right to change or modify these terms and conditions at any time. Any updates will be posted on our website, and we will make reasonable efforts to inform you of any significant changes.

 

 10. Code of Conduct

- We strive to create a welcoming, inclusive, and respectful environment for all guests. Any behaviour that is disruptive, disrespectful, or discriminatory will not be tolerated and may result in the termination of services without a refund.

 

 11. Governing Law

- These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our services shall be resolved in the appropriate courts.